DOCUNIZE
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DOCUNIZE Support

How can we help you?

Whether you have a technical question, need help with templates, or have a question about using DOCUNIZE – our support team is here to help.

Go to support portal(opens in a new tab)Support by email

Service hours: Montag–Freitag von 08:00–17:00 Uhr

Quickly to the right support

What do you need help with?

Technical question

Do you have a technical issue using DOCUNIZE or need help with an existing installation?

Create a support ticket(opens in a new tab)

Help with templates

Do you need support with existing templates or with using DOCUNIZE features?

Request support(opens in a new tab)

General support question

Not sure which support area is right? Send your question directly to our support team.

support@docunize.com

DOCUNIZE Service Portal

Everything for your support in one place.

In the DOCUNIZE Service Portal you can submit support requests in a structured way and view available help resources.

  • Create tickets

    Submit support requests directly and provide the information we need.

  • View FAQs

    Find answers to common questions on your own.

  • Organize support centrally

    Bundle your communication with DOCUNIZE Support in one central place.

Open Service Portal(opens in a new tab)

My tickets

  • Ticket #1234 · Template deployment

    In progress

  • Ticket #1227 · Outlook signature

    Resolved

FAQ search

What are you looking for?

Illustrative example – no real customer data.

Alternative contact

Would you like to write to us directly?

Alternatively, you can reach our support team by email.

support@docunize.com

For technical questions and support related to your existing DOCUNIZE usage.

Email support

Service hours: Montag–Freitag von 08:00–17:00 Uhr

Well prepared

This information helps us with your request.

The more specifically we can understand the situation, the more targeted we can handle your request.

What would you like to do?

Briefly describe the intended process or the feature affected.

What is happening now?

Describe the observed behaviour as specifically as possible.

Which application is affected?

For example Word, PowerPoint, Outlook, or the DOCUNIZE web app.

Add screenshots

If possible, screenshots can help us understand the situation more quickly.

Please do not send passwords or other access credentials via support tickets or email.

Frequently asked questions

You may already find the answer here.

The right contact

Support or product consulting?

You already use DOCUNIZE

Technical questions, template support, or questions about your existing usage.

Go to support portal(opens in a new tab)

You want to learn about DOCUNIZE

Are you interested in template management, document automation, email signatures, or digital business cards?

Try for free now

Still looking for a solution?

Create a request in the DOCUNIZE Service Portal or write to our support team.

Create a support ticket(opens in a new tab)support@docunize.com